At Calypso, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us in any way.

1. Information We Collect

When you use our website, we may collect the following types of information:

Personal Information

• Name
• Email address
• Phone number (if provided)
• Shipping & billing address
• Payment information (processed securely via Shopify/third-party gateways)
• Account details (if you create one)

Automatically Collected Data

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on site
• Referral URL

We collect this data via cookies and tracking tools to improve your experience.

2. How We Use Your Information

We use your information to:

• Fulfill and manage your orders
• Send order and shipping confirmations
• Communicate with you about products, promotions, and updates
• Offer personalized recommendations
• Provide customer support
• Improve our website and marketing strategies
• Comply with legal obligations

3. Email Marketing & Offers

If you subscribe to our newsletter or opt in during checkout, we may send you:

• Exclusive promotions (like your 10% first-time discount)
• New product launches
• Showroom appointment reminders
• Brand news and updates

You can unsubscribe at any time using the link in the footer of our emails.

4. Sharing Your Information

We only share your personal data when necessary, including:

• Shopify (our e-commerce platform)
• Third-party services we use for:
• Payment processing (e.g., Stripe)
• Shipping (e.g., DH)
• Email marketing (e.g., Klaviyo)
• Legal obligations, if required by law or for fraud prevention

We do not sell or rent your personal information.

5. Cookies & Tracking Technologies

We use cookies to:

• Enable site functionality
• Analyze traffic and behavior
• Remember your preferences
• Serve personalized ads (only if consented)

You can manage cookie preferences in your browser settings or through our cookie banner (if applicable).

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Lodge a complaint with a data protection authority (e.g., GDPR in the EU)

To make any request, please email us at: contact@calypso-label.com

7. Data Retention

We retain your information as long as necessary to fulfill orders, provide services, or as required by law. You may request deletion at any time.

8. Security

We use secure technologies and platforms (including Shopify’s encryption and PCI-compliant payment processors) to protect your personal data.

However, no method of transmission over the Internet is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Significant changes will be communicated to you via email or site notification.

10. Contact Us

If you have any questions about this Privacy Policy or your personal information, you can reach us at: contact@calypso-label.com